Shipping:

How much is shipping?

Shipping is absolutely free to Canada and USA.

 

How much is shipping outside of North America?

$15 flat rate for standard shipping (delivered within 7-20 business days).

 

How long will it take to get my order?

All orders placed before 12:00 pm EST are typically shipped out from our warehouse in Toronto, Ontario on the same business day. Orders after 12:00 pm EST are shipped out the next business day. Orders shipped using Free Standard Shipping will arrive within 5-10 business days for orders to Canada and 10-15 business days for orders to USA.

 

Can I select a faster shipping method?

We offer an expedited shipping option for $5 flat rate for orders to Canada (delivered within 3-5 business days) and $9 flat rate for orders to USA (delivered within 5-10 business days). 

 

Will I get charged duty?

Orders shipped to Canada, USA and the European Union will not be charged duty.

 

Do you charge taxes?

All prices listed on our website include tax.

 

Returns and Exchanges:

What if I don't like my item?

In the rare case that you are not satisfied with your order, email us through the contact form within 30 days of receiving your order and we will provide you with a prepaid return label (Canada & USA only) to ship the items for return. You will be given a credit once we receive and inspect the products. Please note only items returned unworn and in the same condition they were received will be refunded.

 

Product Information:

Where are the items made?

Each premium tie is composed of 100% silk handwoven by the finest silk weavers in England known for weaving silk that has adorned British royalty since the 18th century. The silk is then sent directly to highly skilled artisans in Italy to be handcrafted into a luxurious tie. Each pair of socks is composed of 80% long staple Egyptian mercerized cotton capped off with hand-linked toes and are also made in Italy.

 

Will the items fit me?

Our ties are standard length [150 cm / 59 in] and width [8 cm / 3.25 in].
Our socks are calf-high and will fit shoe sizes 8-12 [UK 7-11].

 

Payment:

What payment methods do you offer?

Payments can be made using Visa, MasterCard, American Express or PayPal.

 

How do I know my payments are secure?

Peargo provide's customers with the option to checkout using their credit card on a secure site which uses trusted merchant accounts for data collection and order processing. You may also choose to pay for orders via your PayPal account. We feel that these established businesses provide safe and secure gateways for processing your payments.

 

Will I be charged any extra fees?

Shipping and taxes are included in our prices and import duties (if any) will be prepaid by us. Please note that you will however, checkout in U.S. dollars which will be converted to your local currency by your credit card company at the current exchange rate. 

 

Gifts:

Can I ship the item to a friend?

Of course! Just make sure you type in separate billing and shipping addresses on the checkout page.

 

Do you offer a gift box?

All orders include the option to be shipped in our signature handmade box. We also provide an option on the checkout page to add a custom handwritten gift message.

 

Custom Orders:

Can I order a custom assortment of socks?

If you prefer a set with hand-picked designs from our collection, email us through the contact form and we'll be sure to assist you.